Essentially, all items are custom, in some way, from this site. Everything is made AFTER you order, so allow time for production and allow more time for personalized. Personalized items include; adding your name or requesting something to be designed and printed. No returns or refunds on custom (personalized) orders. If I made a mistake I will replace it. Double check your order, any text should be error free and will be printed as I receive it. Since custom work has a longer time frame than ready to go prints, if emailed before I start the task, corrections can be made, but It’s better to get it right before you place the order.
If it’s my mistake:
Lets say, I sent the wrong item to the wrong address, you got a wrong colour or there was a typo on personalized item. I will send a replacement of that item free of charge and you can keep what you were sent. Contact me, I may require you to send me a photo of what was incorrect.
If it’s your mistake:
When you order the wrong item or colour. Contact me first, you are able to send it back for a refund (minus shipping) or get another item of equal or lessor value shipped back, you pay all shipping costs, both ways.
You are not for sale, neither is your information. You will only be contacted about your order.
I will take a photo of the item just before it enters it’s shipping box to be mailed and email the photo to you. Within the next 1-3 days the item will be on route to your address. From there it’s up to the mail carrier.
Damages during shipping:
I am not responsible for damages during shipping. I pack things to avoid shipping damages as best I can. It’s the carrier that is responsible for in transit damages. I will help in getting the issue resolved with the carrier as best I can.